Effective Date: 02/07/2026
Company Name: Philly Elite Sparkle And Service
Philly Elite Sparkle And Service (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information, including phone numbers used for SMS communications, in connection with our cleaning services.
1. Information We Collect
We may collect the following personal information from customers and prospective customers:
- Name
- Phone number
- Email address
- Service address
- Details related to requested or completed cleaning services
- Communication preferences
Information may be collected through our website, booking forms, phone calls, text messages, social media, or in-person interactions.
2. How We Use Your Information
We use personal information for the following purposes:
- To provide and manage cleaning services
- To communicate with customers regarding scheduling, confirmations, updates, or service-related information
- To send appointment reminders, estimates, invoices, and follow-up messages
- To respond to inquiries and customer support requests
- To contact customers for business-related communications, including customer acquisition and service promotions (with consent)
- To comply with legal and regulatory requirements
3. SMS Messaging & A2P 10DLC Compliance
By providing your phone number, you consent to receive SMS or MMS messages from Philly Elite Sparkle And Service related to our services. These messages may include:
- Appointment confirmations and reminders
- Service updates or notifications
- Quotes, invoices, and follow-ups
- Promotional or informational messages (where permitted by law)
Message frequency may vary. Message and data rates may apply.
4. Consent & Opt-Out
Consent to receive SMS messages is not a condition of purchase.
You may opt out of SMS communications at any time by replying STOP to any message. You may also reply HELP for assistance or contact us directly using the information below.
5. Information Sharing
We do not sell, rent, or share your personal information, including phone numbers, with third parties for marketing purposes.
We may share information only with trusted service providers (such as scheduling or messaging platforms) solely to operate our business and deliver services. These providers are required to protect your information and use it only for authorized purposes.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.
8. Your Rights
You may request to:
- Access the personal information we have about you
- Correct inaccurate information
- Withdraw consent for communications
- Request deletion of your personal information (subject to legal requirements)
9. Policy Updates
This Privacy Policy may be updated periodically. Updates will be posted on our website with the revised effective date.
10. Contact Information
If you have questions about this Privacy Policy or our messaging practices, please contact:
Philly Elite Sparkle And Service
Email: service@phillyelitesparkleandservice.com
Phone: (215) 398-4506